Chris Finlay

"No one understands that innovation is a team sport better than Chris Finlay. "




My life has been dedicated to using design to help people feel how they want to feel, and be who they want to be.


“Thank you” is what every customer wants to say, and what every business leader and designer wants to hear. But when 95% of innovations fail it is hard to know what to do next in order to create products that customers will fall in love with.

This book contains the essential tool set for anyone who is serious about reliably designing, building, and growing products that your customers will thank you for.






I look forward to the chance to speak with your group or company about: 

• Methods of Product Design
• Leading design teams
• Design at scale
• Service design
• Building innovation programs
• Creating a culture of innovation

I have specific industry knowledge of technology, retail, fashion, international trade and manufacturing, and healthcare. 

Some of the events I have previously spoken at:
• IxDa Chicago
• UXPA Minnesota
• Well Conference
• Philly Mag Thinkfest
• Institute of Design Barn Raise


Extended bio


Today, I spend my time helping UnitedHealth Group help 120 million+ people live healthier lives by leading  the Optum Consumer Experience Product Design team - part of one of the fastest growing businesses in the United States - by designing cross product, cross channel products at scale. Also, by partnering with the UHG Innovation Council to develop market leading product and innovation capabilities to support over 200,000 employees.

Co-teach Healthcare Innovation at University of Minnesota's Carslon School of Public Health.

Recognized for my work as a design thinker by Businessweek.

Served as the CEO of a market leading shoe manufacturer otabo, as well as a consultant for some of the world's largest companies including HP, Target, Hunter Douglas, the City of Chicago and others, to help them find what is next.

Served as the Director of Design for the Business Innovation Factory where I focused on building the innovation capabilities of the organization and leading the Student Experience Lab.

Formal education consists of a Master of Business and Master of Design from the Illinois Institute of Technology's Stuart School of Business and Institute of Design and a Bachelor of Fine Arts from the School of Visual Arts in Manhattan. I also attended the Culinary Institute of America.



Please feel free to contact me with any questions, feedback, or ideas.
Am always happy to network and learn about new ideas and people's passions.